Submit your request online through the Application for Service.

No. We are unable to provide credit for excessive water usage. The City of Brentwood’s ordinance provides a one-time adjustment on the water usage portion of your bill if you have had a leak on the service line. Before and after your leak is repaired, call (925) 516-5415 and speak to a Customer Service Representative to inquire regarding a leak adjustment.

Bills are due upon receipt and if not paid on or before the due date, a late charge, will be added to the following month’s bill. There is no grace period and the city accepts no responsibility for non-receipt or delay in receipt of bills, except in circumstances which are under its direct control.

To find out if we have received your payment call (925) 516-5415, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Payment Options lists several convenient ways to pay your bill.

The City of Brentwood’s office hours are 8:00 a.m. – 5:00 p.m. Monday through Friday with the exception of holidays. 

No.

A deposit may be required. Contact Utility Billing for more information.

Contact our Utility Billing Division at 516-5415 and anyone of our customer service assistants will be happy to help you.

The account activation charge covers the costs of setting up a new account in our systems as well as the dispatching of a water technician to obtain a starting read on your meter.

Yes, residents may apply for automatic payment using their Visa/MasterCard/Discover or Debit with the Visa/MasterCard/Discover logo or checking account.

Wastewater is "used" water, generated by homes, industry, schools and businesses. The fees are based on operating expenses, construction and replacement of facilities, State and Federal environmental regulations and higher construction and utility costs.

You can contact the City of Brentwood Utility Billing at ubmessage@brentwoodca.gov or call (925) 516-5415.

Please contact the City of Brentwood Utility Billing at ubmessage@brentwoodca.gov or (925) 516-5415.

Please contact the City of Brentwood Utility Billing at (925) 516-5415, Monday through Friday 8:00 a.m. to 5:00 p.m. If you have an after hours water or sewer emergency contact Police Dispatch (925) 809-7911.

You can contact the City of Brentwood Public Works Department at (925) 516-6000.

Water conservation information can be obtained by viewing our Water Conservation pages online or by calling the City of Brentwood Public Works Department at 925-516-6000.

You can contact the City of Brentwood Utility Billing by calling 925-516-5415.You can also visit our office at 150 City Park Way.

Please call the Public Works Solid Waste Division at (925) 516-6090 or you may submit a Service Request.

There are only 2 holidays during the year that affect garbage service. These are Christmas Day and New Year's Day. If your service day is on or after these holidays, and they fall on a Monday through Friday, you will be serviced one day later for that week only. Garbage service is on regular schedule for all other holidays. If one of the above holidays fall on a Saturday or a Sunday, there is no change at all to your service day.

You will receive one bill each month for your water, sewer, and garbage services. Mailing and due dates are dependent upon the service location within 1 of the 4 City “zones”. If you do not receive your bill or have questions regarding billing, please call the Utility Billing at (925) 516-5415. For questions regarding garbage service, please call (925) 516-6090.

Please refer to the 2022-2023 Recycle & Yard Waste Calendar for further information.