The video above features body-worn camera footage from an incident at a residential home in Brentwood, where officers responded to a report of an individual experiencing a mental health crisis. This footage is shared to illustrate the use of effective communication and de-escalation techniques by the responding officer. The individual was safely transported to a hospital for immediate care, and the situation was resolved peacefully.

Mental Health and Emergency Resources 

• The Miles Hall Foundation:  LifeThe Miles Hall Lifeline & Suicide Prevention Act, created by the passage of Assembly Bill 988 is an easy to remember three-digit phone number for the National Suicide Prevention Hotline.  It replaced the old 10-digit number on July 16, 2022.  988 provides call and text services for people in crisis to connect with suicide prevention and mental health crisis counselors.  It does NOT provide mobile mental health non-police crisis services.  Simply dial, 988. Website: https://www.themileshallfoundation.org/ab-988
• (SAMHSA) Substance Abuse and Mental Health Services Administration: SAMHSA is a National Helpline is a free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders.  Their number is  1-800-662-HELP or (4357). Website: https://www.samhsa.gov/find-help/national-helpline
• A3 Crisis Response: A3 is Contra Costa County’s innovative approach to provide timely and appropriate mental and behavioral health crisis services to Anyone, Anywhere, and at Anytime in the county.  As is a team of behavorial health professionals who are experts in mental health, substance use counseling, peer support and social needs.  Website:
  https://www.cchealth.org/get-care/a3-crisis-response
• National Alliance on Mental Illness (NAMI): NAMI is a mental health organization that is dedicated to providing support and education to those in need.  Website: https://www.nami.org/affiliate/california/
  Call,  1-800-950-6264
  Text, “helpline” to 62640
  In Crisis, Call or Text 988
• The Coordinated Outreach Referral Engagement (C.O.R.E.) Program: C.O.R.E. works to engage and stabilize homeless individuals living outside through consistent outreach to facilitate and/or deliver health and basic need services and secure permanent housing.
  To notify a C.O.R.E. team about an unsheltered homeless individual or family, please call 211. Please note that C.O.R.E. teams are not designed for crisis response. For medical or other emergencies involving homeless individuals, please call 911.  Website:
  https://www.cchealth.org/services-and-programs/homeless-services/c-o-r-e-outreach